BNI Call Center is aimed at customers : Nobar

Use BNI Call Center Quick Access to Resolve Banking Issues

For bank account related information, account holders can access BNI’s call centers. Based on a solid foundation that has been formed over decades, BNI strives to serve and maintain the satisfaction of its customers by providing the best service at all times.

The commitment to provide the best service to customers is always maintained so that they can continue to provide innovation and development in service facilities. The choice of various services, products and assistance is intended to facilitate customer transactions, BNI strives to meet all customer needs.

When faced with problems with savings accounts or other banking products, the solution taken is to go directly to the branch. In addition to these methods, you can also use online services or call the hotline.  The BNI call center can  be  used to get quick help when pressed.

This help desk is a solution to overcome various banking issues related to all customer transactions. The existence of a comprehensive solution is  the result of decades of experience serving the needs of Indonesian banking. Information about banking products such as savings accounts, loans, telephone banking, inquiries is available.

You can use the hotline, fax or  email.   Please ask several questions or complain of problems,   experienced and friendly customer service will provide as much assistance as possible. For more information about this service, see the following description:

BNI Call Center is aimed at customers

There are still many people who are still reluctant to use call center  services  because they think the service will take time, so they prefer to come and queue at branches. Some people simply think that only priority customers can access this information and support line, when this is not the case.

Each account owner has the same rights in using the service because it is intended for all customers. Both individuals and organizations can use it. Active customers who have accounts and debit cards can use this help desk when they have questions or have problems.

Whether it’s savings account issues, debit or credit card interruptions, or facilities like the internet or mobile banking. Even problems that occur often, such as forgetting the password, can complain to the call center and help you handle it right away.  More  BNI call center  services  can be accessed:

  1. The owner or account holder is accompanied by an ATM (debit) card.
  2. The customer registers in the list of members of the telephone banking service. The customer has registered a mobile phone number for banking transactions.
  3. Customer holding a credit card.
  4. Special account holders of institutions or commercial entities, such as Taplus Bisnis, Giro and others
  5. Holders of powers of attorney over the accounts of institutions or commercial entities.

Therefore, feel free to use the services of the auxiliary center, as all account holders have the same right to access them. If you really need help and have questions about savings accounts, debit or credit cards, electronic banking, mobile banking,  or other facilities, contact the 24-hour hotline.

Customer Support in BNI Call Center

As mentioned above, the existence of a center to provide assistance and information can help find solutions to your various banking problems. Being a link between customers and banks is the   main function of a 24-hour hotline. In addition to obtaining information related to your account, other services may also be accessed, such as:

  1. Report of loss of debit or credit card, as well as blockage.
  2. Change or reset the phone banking function pin .
  3. Blocking debit and credit cards
  4. Know various information about BNI products, such as accounts, checking accounts, deposits, loans, etc.
  5. Learn about credit card facilities and features.
  6. Balance information and the last five transactions.
  7. Transfer funds between other accounts at BNI and between banks.
  8. Bank transfer using RTGS services.
  9. Payment of multiple bills, such as credit card bills or installment payments.
  10. Request information about credit card transactions.

That’s part of the help you  can get by accessing BNI’s call center.   24-hour quick access can provide assistance to customers at any time, it can even provide assistance with their financial and business planning. Services are provided free of charge with friendly and informative service.

This comprehensive help center service is actually very helpful to customers because it is available all the time. However, the use of this call center  service  should be done wisely. Use it when you really need it, because to access the  hotline,  you often have to wait in line.

How to contact BNI’s Call Center service?

Account owners who have banking problems or want to obtain information can use a landline or mobile phone to 1500046 or (021) 30500046 number to request support services.  You can use this phone number from inside or outside the country. Tariff issues according to the operator used.

Phone lines are not the only way to use the help desk, you can fax to (021) 25541203 or send an email to bnicall@bni.co.id.   Use the subject of the email according to your   problem and describe it well and clearly about the problem at hand.

Visit Bni.co.id page  to access support through other hotlines provided by BNI. Take advantage  of BNI’s fast call center  service  when using hotline services.   No need to wait for the automatic message to finish, you can choose immediately. The following will save reporting time and speed up the solution:

  1. Call the provided hotline, after the operator’s voice is heard, press 0 – 1 when you want to get information about the savings account. 0 – 2 Regular credit card information. 0 – 3 loan services. 0 – 5 Information on currency and exchange rate. 0 – 6 Information about  credit card features and installations.
  2. Press 1 if you want to use English. Use buttons 1 – 1 to access balance information. 1 – 2 -1 Access information about the last 5 transactions of this month.
  3. Press 2 – 1 for card blocking and debit or credit card loss reports.
  4. Press 3 – 1 to change the pin and 3 – 2 pin to reset the service. 3 – 1 – 1 when you want to pay your credit card bill.

The carrier will ask you to enter the debit card number before you can access the banking product information. Meanwhile, in the reports, several questions will be asked, such as account numbers, names of birth mothers, and the last balance (not specific to the range being remembered). Only after answering these various questions will the request be processed.

BNI Call Center Benefits for Account Owners

The ease of obtaining information and assistance in handling problems is provided for the good of customers. Because Bank Negara Indonesia always tries to help account owners obtain information and become helpers in finding solutions to various transaction problems carried out.

Easy and quick access will make it easier for customers to eliminate worries about storing money, making loan payments, easy monitoring savings accounts, and providing a sense of security when making investments. Friendly and polite service can also unravel customers’ concerns when they face problems.

In addition to various services related to banking products, you can also access support services around financial planning, deposit creation, futures investing, loan applications, mutual funds, exchange rates and various other services by contacting  BNI’s single-solution call center.

As a state-owned financial institution that has a mandate to help people’s well-being, BNI always tries to keep customers always receiving the best service. All customers can access the direct service through the helpline . Specifically , BNI’s call center serves various information related to bank accounts and provides solutions if problems occur.

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